At xFusion, we’ve worked hard to earn a reputation of providing outstanding customer support to the customers of our clients. It hasn’t been easy, but over the years we’ve learned, refined, and implemented many processes and best practices.

We thought the best way to do this is via crafting a customer support playbook using a fictitious company called ShopSmart. It’s our hope that this comprehensive guide will empower you and your team to provide unparalleled customer service.

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